Sr. Executive - Prepaid Channel Support (Service Delivery) in Idea Cellular Ltd

Company Name :   Idea Cellular Limited Designation: Sr. Executive - Prepaid Channel Support (Service Delivery) Job Description: 1. Handling all unique complaints and giving end to end resolution with close-looping • Include analysis on all the queries, complaints and requests • Focus on complaints/ requests coming from high ARPU segments • Reduce complaints per subs • Introduce platforms to reduce complaints • Ensure all updates on product launches to be shared with the channel partners • Implement ways to resolve issues related to port-in customers 2. Distributor satisfaction survey • Implement ways to improve the satisfaction of the distributors • Competition tracking (plans / payouts) 3. Audits – Internal Audits to improve on C-SAT. To include audits on: • Empowerment • Recharge reversals • Prepaid Invoice • SIM-exchange • Customer Life cycle management 4. Handholding process – For new acquisitions • MNP • Idea Subscribers Company Profile: IDEA Cellular is a publicly listed company, having listed on the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE) in March 2007.IDEA Cellular is a leading GSM mobile services operator in India with over 72 million subscribers, under brand IDEA. It is a pan India integrated GSM operator covering the entire telephony landscape of the country, and has NLD and ILD operations. A frontrunner in introducing revolutionary tariff plans, IDEA Cellular has the distinction of offering the most customer friendly and competitive Pre Paid offerings, for the first time in India, in an increasingly segmented market. From basic voice & Short Message Service (SMS) services to high-end value added & GPRS services such as Blackberry, Datacard, Mobile TV, Games etc - IDEA is seen as an innovative, customer focused brand. Desired Profile: Openings for Sr. Executive - Prepaid Channel Support (Service Delivery) • Good Communication, • Interpersonal Skills • Channel Support Experience. Keywords:    Channel support Experience:     3 - 6 Years Role:    Team Leader -(NonTechnical) Functional Area:     ITES/BPO/KPO, Customer Service, Ops. Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization Compensation:    Rupees 3,50,000 - 6,00,000     Location:       Mumbai, Mumbai Suburbs Contact:     Ms. Poonam Tanwani Idea Cellular Limited APPLY HERE